2016 Customer Service Trends to Watch eBook

We’ve asked 10 customer service thought leaders including Chief Customer Officer author and Customer Experience Professionals Association (CXPA) co-founder Jeanne Bliss and New York Times bestselling author and customer service keynote speaker Shep Hyken to give their thoughts on the top customer service trends brands and organizations should be following and acting on in 2016.

We’ve also asked what organizations can do immediately to improve customer service. What were their answers? Download this new eBook today to get expert suggestions on where your attention and budget should be focused in 2016.

With 89% of companies expected to compete mostly on the basis of customer experience in 2016 (compared to just 36% in 2010)*, this eBook is a must-read for any customer service or customer experience professional.

*Gartner Research, Gartner Surveys Confirm Customer Service is the New Battlefield

In this eBook you’ll get trends and insights from customer-service focused thought leaders including:

  1. Bill Patterson
  2. Jeanne Bliss
  3. Sumair Dutta
  4. Annette Franz
  5. Nancy Friedman
  6. Al Hopper
  7. Shep Hyken
  8. Matt Kresch
  9. Russel Lolacher
  10. Tricia Morris
  11. Bill Quiseng

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