Customer Service Software That Revolves Around You™

2014 State of Multichannel
Customer Service Survey

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New Report Uncovers the Changes in Customer
Preferences and Expectations for Service

This 2014 State of Multichannel Customer Service Survey shows that old channels are not going away; new channels such as social and mobile are now in play, and that some channels are decidedly more popular depending on the nature of a customer’s question or issue.

More Highlights:

  • Getting Started with Social Listening for Customer Service
  • Tracking and Responding to Customer Service Issues
  • Pulling All-Important Social Customer Feedback, and
  • Key Metrics for Social Monitoring and Reponse for Customer Service
  • And More!


CS Channels

Preferred Channels


Please click below to access the PDF file for the E-book:

Download the PDF